Quality Assurance

All of our services are registered under the CQC (Care Quality Commission). The Care Quality Commission is the independent regulator of all health and adult social care in England.

CQC regulates care provided by the NHS, local authorities, private companies and voluntary organisations. Its aim is to make sure better care is provided for everyone – in hospitals, care homes and people’s own homes.

The Commission inspects all residential and nursing care homes in the country, including homes for the elderly as well as those for people with mental health needs, neurological conditions with learning and physical disabilities. CQC publish its inspection reports on their website www.cqc.org.uk, which also provides details of all social care services available throughout the UK.

Complaints

We respond proactively to all complaints and suggestions. If you wish to raise a complaint or suggestion please contact the locally based manager or contact

Driving up Quality

The Driving Up Quality Code was introduced by the Government following on from the shocking abuse at Winterbourne and the work undertaken to prevent institutional abuse and create minimum standards for providers. The code focuses on improving services for individuals with challenging behaviour, complex support needs, a learning disability and/or autism. It is a code which providers can voluntarily sign up to in order to demonstrate their commitment to listen to the people they support and support them to build lives that have meaning for them.

The main aims of the Code are:

To increase the quality of these services
To make clear what is acceptable and what is not in terms of practice
To promote a culture of openness and honesty
To open up a culture of sharing good work practices between organisations
To ensure the services are managed well