We are highly satisfied with all of Tracey’s care and most importantly she is happy here - It is because of the diligence of the staff that Tracey has at last been properly diagnosed, the care is excellent overall. Every aspect of the building and accommodation is excellent and nothing is a trouble – Tracey gets whatever she fancies to eat.
There is a friendly atmosphere at Lanchester Court. My daughter is very difficult but the staff are kind and helpful and I am grateful for the care my daughter receives.
I do feel that my daughter is safe at Bowes Court and the Manager is always available if I have any concerns. The food always looks good too.
"The staff make me feel safe because they look after me and help me. They make sure no one is horrible to me"
"They have improved security and developed a number of individual strategies to keep people safe. They adapt and respond to risk well and I think they have the most complex client mix in the city"
"The staff are very kind, especially my key-worker, they are nice and really care"
"The staff are so good at supporting people in distress. It is my first choice in an emergency. They have a really good staff team here."